Contact Us

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Questions about a product, compatibility or an order? Write to us and we will get back to you during customer service hours.

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Contact Details

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• WhatsApp / WeChat: +57 301 206 9876
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• Email: info@nivlatech360.com
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• Customer service hours: Monday to Saturday, 8:00 AM – 6:00 PM (GMT-5)
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Request a Quote

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Tell us what you need and we will recommend a setup. To help us answer faster, include:

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• The products or product zone you are interested in.
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• How many units you need.
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• Your switcher or software (ATEM, vMix, TriCaster, OBS, or other).
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• Your destination country and postal code.
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• Your email address.
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• Whether you would like your order to arrive with import duties and taxes already paid.
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DDP quotes: Where this applies to your country, we will gladly send you a DDP (Delivered Duty Paid) quote. With DDP, import duties and taxes are included in the price, so you do not pay customs charges when your package arrives.

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Send your request by email or on WhatsApp.

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Before You Write

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You may find your answer in our Shipping, Payment & Returns page or in the questions below.

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