Payment Options
We offer secure and convenient payment methods:
- PayPal: Pay safely with your PayPal balance or with a debit/credit card. You do not need a PayPal account to pay by card.
- Bank Transfer: Available for local and international transactions. Instructions are provided at the final step of checkout.
Orders are processed once your payment has been received in our accounts.
Payment Security
- Card and banking details entered at PayPal are handled by PayPal and are never shared with us.
- PayPal applies encryption and fraud-prevention tools, and Purchase Protection may apply on eligible orders.
Order Confirmation
Once your order is placed, you will receive an automated confirmation email with your order details. If you do not receive it, please check that your email address is correct and look in your Spam/Junk folder.
Shipping
- Carriers: Orders are shipped with trusted carriers such as DHL, FedEx, or UPS. If you prefer another carrier, let us know and we will review your request.
- Dispatch time: Up to 5 business days after payment is confirmed.
- Delivery time: 6 to 8 business days, depending on the destination country.
- Total estimated time: 11 to 13 business days from payment confirmation.
- Tracking: A tracking number is provided once your order ships.
- Shipping cost: Free worldwide shipping on all orders.
Important: During peak seasons or promotional periods, delivery times may be extended. We will let you know promptly of any delay. Delivery times are estimates, not guaranteed dates.
Customs, Duties & Taxes
International shipments may be subject to customs fees, import duties, or taxes in your country. These are not included in our prices and are the responsibility of the recipient.
Once your package reaches the carrier's local office (for example, DHL), the carrier will contact you directly to complete the customs process and arrange payment of any applicable charges. Please provide a valid phone number and email address at checkout so the carrier can reach you without delays.
If you prefer to receive your order with import duties and taxes already paid, ask us for a DDP (Delivered Duty Paid) quote. This option is available where it applies to your country. Please contact us before ordering.
Warranty
All products include a 1-year warranty covering manufacturing defects. The warranty does not cover electrical accidents, impact damage, or damage caused by misuse or improper handling. To make a claim, contact us with your order number and a description of the problem. Photos or a short video help us respond faster.
Returns & Exchanges
If your product arrives damaged or defective, please contact us within two (2) days of delivery. We will guide you through the return or replacement process. Please contact us before sending any product back.
Defects that appear after this period are handled under the Warranty section above, which covers manufacturing defects.
Lost or Delayed Packages
We work closely with our shipping partners to resolve any issue and ensure successful delivery. Please contact us as soon as possible if your package has not arrived within the estimated timeframe.
Need Help?
If you have any questions before or after your purchase, please contact our support team:
- Email: info@nivlatech360.com
- WhatsApp / WeChat: +57 301 206 9876
- Customer service hours: Monday to Saturday, 8:00 AM – 6:00 PM (GMT-5)
Last Updated: November 1, 2026